The process for a typical mystery visit


Mystery Dining What to ExpectThese pages describe what to expect once you have been accepted and have completed the online training process for mystery diners.

The first stage would be to book a visit. This can be done either online or by calling our office. We brief you on what to expect and what to look out for. The visit itself then takes place as an ordinary customer experience (which we hope you enjoy!).

After the visit, you will need to go online and complete your report for us, returning it by the morning following the visit. We will contact you if we have any queries before submitting the final report to our client. Those producing clear, accurate and detailed reports have opportunities for promotion.

Reimbursement of your agreed expenses takes place 4-5 weeks after your visit for GBP bank accounts or by the middle of the following calendar month for PayPal/Moneybookers accounts.

For further details, please click the links on the left.