Long-standing Mystery Guests might remember us as The Mystery Dining Company where back in 2003, we created the term ‘mystery dining’ as a specialist form of mystery shopping. In 2016, we rebranded as HGEM (which stands for Hospitality Guest Experience Management), but Mystery Dining remains as HGEM's core services to hospitality companies.
We now work with almost 100 restaurant and hotel brands across the globe, from chains to independents. With the support of our 13,000 mystery guests, we are able to help these brands connect with their customers, by providing them with in-depth feedback about the experiences they provide. This feedback allows brands to measure, monitor and improve on all areas, from food quality to service, ensuring they hit the mark every time.
Say hello to the team behind Mystery Dining by HGEM! Our mystery guest advisor team are there to support you from sign up, through to completing mystery visits and writing reports. They know hospitality and the detail and quality that our brands look for in the feedback that our mystery guests provide. Our team are super friendly and will help you improve your feedback with every visit.
Hover over each team members' photo below to reveal what they most enjoy about their job.
If you enjoy eating out, writing and leaving reviews, and feel passionate about customer service, why not join our thousands of mystery guests and eat out for free?
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