Please note that we are no longer receiving emails sent to Support. But it's now easier to raise and track support tickets via our Helpdesk or to use an enhanced chat feature. 

Pret Peach Pubs Wagamama
CH&Co Everyman Punch Pubs
Sky Sport Cosy Club Pret
Peach Pubs Flat Iron Brewdog
Everyman Lounges Vacherin
Vacherin Pret Peach Pubs
Brewdog Lounges Dishoom
EL&N Brewdog CH&Co
Flat Iron EL&N Vacherin
Lounges Vacherin Bristol Lido
Lounges Cosy Club Flight Club
Punch Pubs EL&N Vacherin

Become a part of our mystery guest community

Go undercover as a mystery guest

Eat out on us in return for your observations

Have a voice and help improve future guest experiences

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What is a mystery guest?

A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.


So how does it work?


What we need from you

Here are the basic requirements:


Where we operate

Full cover

Limited cover

world map showing locations where mystery dining is most active

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Mystery guests

Thanks to HGEM I have been able to experience a wide variety of amazing restaurants and venues that I would have not otherwise known about. The friendly and efficient team also make the experience very easy and enjoyable.

Diner 81253

Apply to be a Mystery Guest