Coronavirus update 29/03/2020: HGEM's mystery guest operation is currently hibernating. Applications and visits are therefore paused, and we are not receiving telephone calls. However, we're working on some improvements ready for when we can all go out again. For any queries, please contact Take care.

Food & Fuel Greene King CH&Co
Greene King HQ Theatres and Hospitality LEON
Cosy Club CH&Co Food & Fuel
Peach Pubs Carluccios Tossed
Pieminister Tampopo LEON
LEON New World Trading Co. Itsu
Carluccios Geronimo Inns Richoux
Food & Fuel Peach Pubs Cosy Club
Pieminister Dishoom Flat Iron
Everyman LEON Brewdog
St Austell Brewery Carluccios Thai Leisure Group
Thai Leisure Group Richoux Barbecoa

Become a part of our mystery guest community

Go undercover as a mystery guest

Eat out on us in return for your observations

Have a voice and help improve future guest experiences

What is a mystery guest?

A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.

So how does it work?

What we need from you

Here are the basic requirements:

Where we operate