Lounges Cosy Club Itsu
Flight Club Everyman Brewdog
Cosy Club Flight Club Lounges
Pret Flight Club Lounges
Vacherin Punch Pubs Everyman
Dishoom Vacherin Sky Sport
Lounges Flat Iron Bristol Lido
Itsu Lounges CH&Co
Vacherin Wagamama Everyman
Wagamama HQ Theatres and Hospitality EL&N
Dishoom Pret CH&Co
Wagamama Punch Pubs Sky Sport

Become a part of our mystery guest community

Go undercover as a mystery guest

Eat out on us in return for your observations

Have a voice and help improve future guest experiences

Sign Up

What is a mystery guest?

A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.


So how does it work?


What we need from you

Here are the basic requirements:


Where we operate

Latest from our Blog

Mystery guests

Thanks to HGEM I have been able to experience a wide variety of amazing restaurants and venues that I would have not otherwise known about. The friendly and efficient team also make the experience very easy and enjoyable.

Diner 81253

Apply to be a Mystery Guest