Blog

Blog

News and updates from us and the hospitality industry

Featuring… Dishoom

Featuring… Dishoom

Get to know more about the amazing brands we work with and what makes them special.

Your thoughts on Christmas 2021

Your thoughts on Christmas 2021

We share results from our latest survey.

Re-fuel on us

Re-fuel on us

Did you know about our airport visits?

Featuring... Brewdog

Featuring... Brewdog

Get to know more about the amazing brands we work with and what makes them special.

International mystery dining

International mystery dining

Find out where you can complete visits internationally.

Featuring... Coco Di Mama

Featuring... Coco Di Mama

Get to know more about the amazing brands we work with and what makes them special. We are kicking off with Coco Di Mama who have multiple kitchens across the UK.

Is it really time to ditch face masks?

Is it really time to ditch face masks?

We share results from our latest survey where we asked you what situations masks should still be worn, and what would encourage you to visit a hospitality venue right now.

Mystery Guests on customer service

Mystery Guests on customer service

Our mystery guests share what outstanding customer service means to them....

Is tech set to stay?

Is tech set to stay?

In our latest survey, we ask our mystery guests how they will feel about the use of tech within the hospitality industry, post pandemic.

The lowdown on HGEM Go

The lowdown on HGEM Go

We interview one of the first mystery guests to download our new app, HGEM Go.

Why become a Mystery Guest right now?

Why become a Mystery Guest right now?

We interview one of our latest diners who signed up with us during the pandemic.

Re-opening hospitality - your expectations

Re-opening hospitality - your expectations

We share the results from our latest survey to prepare operators for April 12th.

Hot cross bun taste test

Hot cross bun taste test

Team HGEM taste and test the hot cross buns the high street has to offer this Easter.

Mother's Day 2021

Mother's Day 2021

We share what our mystery guests will be getting up to this Mother's Day.

Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

covid dining

2021 Dining Trends

We explore the dining trends for 2021 according to data intelligence experts.

Staycations set to stay

Staycations set to stay

With restrictions still in place for the foreseeable, we take a look at the benefits of staycations.

HGEM Mystery Dining - far beyond a free meal

HGEM Mystery Dining - far beyond a free meal

We interview one of our long-standing mystery guests and uncover what exactly it means to be one.

Pancake Day

Pancake Day

Team HGEM share some flippin' good pancake recipes.

Valentine's Day

Valentine's Day

We share our ideas for celebrating Valentine's in lockdown.

Victory for vegans

Victory for vegans

We take a look at the stats around veganism - a trend set to stay.