Frequently Aasked Questions Background

Privacy Information

Your privacy is important to us.

We want you to know that when you use our internet website, your personally identifiable information will be respected and protected. We will not provide any information about you to third parties.

We welcome your views about our website and privacy policy. If you would like to contact us with any queries or comments please do so.

Data Protection Act 1998

We will follow strict security procedures, outlined in the Data Protection Act 1998, to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.


We will explicitly ask you when we need information to identify you. We may require you to cooperate with our security checks before we disclose information to you.

Cookie Policy

Cookies are small anonymous text files that are placed on your computer by websites you visit. To find out more about cookies visit

HGEM only uses cookies that are essential to our websites' functionality, or cookies to enhance your experience of our websites.

We use cookies for the following:

Analytics - These cookies measure anonymous statistics about website users to help us provide the most useful and appropriate content.

Technology - Some technologies we use automatically store cookies on your machine as part of their operation. These cookies are essential to those technologies, but do not gather or store any personal information.

The cookies we use on this site are:

Essential Cookies:

  • CraftSessionId - Used to tie information sent and saved to the server to the device which submitted the information.
  • locale - This cookie is used to determine which country you have selected.

Tracking Cookies:

  • Google Analytics, including DoubleClick: _ga, _gid, _gat, test_cookie, IDE - These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. DoubleClick use cookies to serve adverts on third party websites. The DoubleClick cookie serves relevant ads to potential customers and gathers information about how or if you are interacting with these ads.

Third Party Cookies:

  • Facebook: datr, lsd, reg_ext_ref, reg_fb_gate, reg_fb_ref, x-referer
  • Twitter: _twitter_sess, guest_id, k, original_referer

These are triggered and saved when a user clicks on the social media buttons found on the site and when they land on the respective social media site. It is likely more cookies will be generated but at that point, they are already outside this site.

If you don't want to accept cookies and want to leave our website, please close your browser window.