Please note that we are no longer receiving emails sent to Support. But it's now easier to raise and track support tickets via our Helpdesk or to use an enhanced chat feature. 

Frequently Asked Questions Background

Forum Rules


The mystery dining forums are intended to provide a source of support and a sense of community. Please refer to the rules below when using the forum. Should you have a complaint, please give us the opportunity to resolve it by speaking to us directly either by using the chat feature or emailing support@mysterydining.com.

  • Safety: Don’t give out any personal information about yourself or another person, especially contact information.
  • Inappropriate use: Use the 'Report User' button to report inappropriate messages on the forum.
  • Relevancy: Make sure your comment is relevant and useful to the community.
  • Discretion: Please refrain from mentioning the location and date of any visits you have booked.
  • Empathise: Be patient with other users. Stay polite and light-hearted in any response.
  • Bad language: No swearing please.
  • Offensive behaviour: Don’t post in a manner likely to offend users or disrupt the community.
  • Theft: Don’t copy and paste large chunks of text from other sites or include copyrighted material in your post.
  • Illegal: Do not include anything that is obscene, indecent, harassing, threatening or offensive.

We reserve the right to remove any unsuitable posts from the forum.