Peach Pubs Dishoom EL&N
Comptoir Group Punch Pubs CH&Co
Flat Iron Bristol Lido HQ Theatres and Hospitality
Everyman Punch Pubs Everyman
Everyman Everyman Flat Iron
Bristol Lido Dishoom Wembley Stadium
Comptoir Group Itsu HQ Theatres and Hospitality
CH&Co Punch Pubs Peach Pubs
EL&N Wagamama Cosy Club
Vacherin Dishoom Comptoir Group
Bristol Lido Comptoir Group Flat Iron
Cosy Club Everyman Flat Iron

Become a part of our mystery guest community

Go undercover as a mystery guest

Eat out on us in return for your observations

Have a voice and help improve future guest experiences

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What is a mystery guest?

A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.


So how does it work?


What we need from you

Here are the basic requirements:


Where we operate

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Mystery guests

Thanks to HGEM I have been able to experience a wide variety of amazing restaurants and venues that I would have not otherwise known about. The friendly and efficient team also make the experience very easy and enjoyable.

Diner 81253

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