Insights into the hospitality industry and our mystery visits
4th May 2022
We share the results from our latest survey.
31st March 2022
Get to know more about the amazing brands we work with and what makes them special.
29th March 2022
Did you know about our airport visits?
1st March 2022
Team HGEM share some flippin' good pancake recipes.
23rd February 2022
1st February 2022
The results from our latest survey.
21st January 2022
11th January 2022
We have some exciting updates for you regarding Pret visits.
26th November 2021
4th November 2021
Has climate change impacted your views on luxury? Find out the results from our latest diner survey.
25th October 2021
1st October 2021
We share results from our latest survey.
27th September 2021
24th September 2021
Find out where you can complete visits internationally.
19th August 2021
Get to know more about the amazing brands we work with and what makes them special. We are kicking off with Coco Di Mama who have multiple kitchens across the UK.
23rd July 2021
We share results from our latest survey where we asked you what situations masks should still be worn, and what would encourage you to visit a hospitality venue right now.
12th July 2021
Our mystery guests share what outstanding customer service means to them....
21st June 2021
In our latest survey, we ask our mystery guests how they will feel about the use of tech within the hospitality industry, post pandemic.
3rd June 2021
We interview one of the first mystery guests to download our new app, HGEM Go.
19th April 2021
We interview one of our latest diners who signed up with us during the pandemic.
31st March 2021
We share the results from our latest survey to prepare operators for April 12th.
29th March 2021
Team HGEM taste and test the hot cross buns the high street has to offer this Easter.
11th March 2021
We share what our mystery guests will be getting up to this Mother's Day.
